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PLEASE SEND US YOUR RESUME – info at secretspa.ca and mention this ad
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Responsibilities

– Greet and welcome guests as soon as they arrive at the spa
– Direct clients to a waiting area, provide them with a beverage and direct them to the appropriate room
– Answer, screen and incoming phone calls
– Ensure reception area is tidy and presentable, with all necessary stationery and material items
– Provide basic and accurate information in-person and via phone/email/chat for bookings with host/hostesses
– Receive, sort and distribute daily mail/deliveries
– Maintain spa security by following safety procedures and controlling access via the reception desk
– Keep count of inventory for spa
– Update calendars and schedule appointments for host/hostesses
– Keep updated records of bookings with Microsoft Excel
– Perform other clerical receptionist duties such as towel cleaning, folding , room cleaning and basic maintenance

Requirements

– Proven work experience as a Receptionist, Front Desk Office Representative or similar role
– Proficiency with Apple OS & Microsoft Excel
– Professional attitude and appearance
– Solid written and verbal communication skills in English and French
– Ability to be resourceful and proactive when issues arise
– Excellent organizational skills
– Multitasking and time-management skills, with the ability to prioritize tasks
– Customer service oriented (people skills)
– College or University degree
– Fluent in French & English (written & spoken)
– None smoker

As a Front Desk representative, you will be the first point of contact to our 5 star spa. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including responding to phone calls, live chats and emails for bookings and inquiries. To be successful as a Front Desk representative, you should have a warm and welcoming pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner with initiative and proper judgement call. Doing laundry loads & basic maintenance up keeping are also required. Multitasking and stress management skills are essential for this position. Being clean, organized and meticulous are aptitudes we are looking for. This role may require working evening and/or night shifts during the week or on weekends, so flexibility is a must.
Ultimately, a Front Desk representative’s duties and responsibilities are to ensure that the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards at a 5 star level.